SonicWALL Network Router SSL VPN 5.0 Manuel d'utilisateur télécharger pdf (Page 96)

Using Virtual Assist

SonicWALL SSL VPN 5.0 User Guide

Note Running the file directly from this dialog box may not work on some systems. Save the file

to the system and then run the application.

Step 3 Fill in the necessary information in the provided fields to set-up the system in Virtual Access

mode and click OK.

• Server: This should be the name or IP address of the appliance the technician normally

accesses the Virtual Office from outside the management interface (Do not include

“https://”).

• Portal: The name of the portal the technician would normally login to.

• Computer Name: This is an identifier for the system to help differentiate between other

systems that may be waiting for support in the queue.

• Password: This is a password the technician must enter prior to accessing the system

through the support queue.

Step 4 After installation, the VASAC client should be left running in the desktop tray.

This system’s identifier name should now appear in the technician’s support queue displayed

on the Virtual Assist > Status page within the management interface.Upon double-clicking the

system listing, the technician will be prompted to provide the password established during

system set-up to gain Virtual Access to the system.

Ending Virtual Access Mode

Disconnecting from a Virtual Access session will place the system back in the support queue

for later access by the technician. From the personal system-side, the user/technician may

uninstall or terminate the application from the tray option icons.

An administrator can forcibly remove a system from the queue. If this occurs, the Virtual Access

system should no longer attempt to connect to the support queue and should display an error

message.

1 2 ... 91 92 93 94 95 96 97 98 99 100 101 ... 142 143

Pas de commentaire

SonicWALL Network Router SSL VPN 5.0 Manuel d'utilisateur Page 96